FAQs

Q: We are required to use the financial and payroll system of our County Office, which is insufficient in offering position control, HR, and integrated budgeting. Can we use this functionality in Digital Schools alone?

A: Yes. We work with a large number of clients providing core functionality of human resources, position control, budgeting and gross payroll. A number also use our financial and purchasing capabilities, which enables them to use only County or State net payroll.

 

Q: Is it important for all departments to be a part of the selection process and ultimately the use of the application?

A: Yes, particularly Business and Human Resources. Too often districts operate as silos. The Digital Schools application enables the integration of essential date driven data, which means that decisions are “integrated” and based on current accurate information.

 

Q: Can the DS data be electronically exported to a county or state application?

A: That depends on the County and/or State. We certainly have experience and have successfully “bridged” in a number of situations.

 

Q: What is the involvement of IT in the process?

A: Ideally IT should be involved in any application decision. With Digital Schools however, IT departments generally find minimal involvement as the application is web-based and hosted. This is also welcome information as most IT departments are extremely busy with a number of other District applications and instructional materials.

General FAQs

Q: If one of my users has an Android phone and an iPad, is that two separate download codes for purchase?

A: Yes since they are two different competing companies. Therefore, your district will have to purchase 1 code for Android and 1 code for iOS (Apple).

 

Note that if the user uses the same platform on two devices (i.e. an iPhone and iPad), only 1 iOS (Apple) code needs to be used and can be downloaded on both devices.

 

 

Q: How do I redeem the download code once I receive it?

A: Google Play –

  • Go through the checkout process until you see the payment method listed.
  • Next to the payment method, select the down arrow Down Arrow and then Redeem.
  • Enter your code.
  • Follow the on-screen instructions.

 

    App Store (Apple) –

  • Tap the App Store icon from the Home Screen.
  • Navigate to the new section on the Featured tab.
  • Scroll to the bottom of the list to locate and tap the Redeem button.
  • Enter the promo code and tap the Redeem button in the upper right.

 

Q: • What if I don’t know how many Authorizers I have, but I want to purchase the mobile application for all?

A: Please place a ticket https://digitalschoolssupport.zendesk.com.

  • Select Form Mobile App and request listing of Authorizers.
  • A list of authorizers will be returned back with additional columns for you to select if the Authorizer needs the Android app, iOS (Apple) app, or both.

Mobile Authorization FAQs

 

Using Export to PDF in a creative way:

One way to keyword “search” a report is to export to pdf, then use Adobe Acrobat search feature to find specific names, numbers or titles.

Copy and Paste

You can use the copy and paste feature

in many of the fields within suite plus. Control-C and Control-V for Windows based systems and Command-C and Command-V for Apple. Most notes and comment areas allow for this shortcut.

Pre-formatted Reports

When we make a change to an existing "Global" report, any personal or district

copies of those reports are not (and cannot be) updated with the change. Users have to read the Release Note, then go in to their own version of the report and re-copy from the new version and re-save the report. It's not that complicated... but if a user isn't on the Release Note distribution list... they won't see (standard) warning. Any user-created, District or Personal versions of these reports will not include the update(s). We recommend recreating using the updated report(s)

Data Audits

Your data is only as good as the last update and reoccurring data audits. We recommend scheduling and running a

routine data audit as a part of your Suite|Plus tasks. To do this go to Reporting; Audit. Select the audit group area in which to audit and select “All Severities”. The “Get Audit Detail” button will give you an Excel spreadsheet of possible data issues and/or conflicts.

Clearing browser after new application release

For those users utilizing Chrome as your default browser, this link will give you direct access to clear your browser data: chrome://settings/clearBrowserData

Using the "SU" database

An effective "tool" that you may not know about is the "SU" database. This database is a "copy" of your production database that can be used for training, what-if testing or general learning of feature releases and how they affect your database instance. Your "SU" database is refreshed with production data twice a month on the 1st and 15th. Any transactions used for training or testing will be replaced with a copy of live production data.

TIPS